While Sharretts Plating Company has been in business since 1925, it has been within the past 20 years that our metal finishing company has experienced its most significant transformation. We attribute much of our success in making the transition from a traditional electroplating shop to a specialty metal finishing operation to the rapid development of our organizational culture.
This has enabled us to become versatile surface treatment experts who can offer a wide variety of highly specialized, technologically advanced metal finishing solutions across a broad spectrum of industries. We're able to deliver innovative services to Fortune 500 companies seeking to grow beyond their current industry.
What Do We Mean When We Say We're "Surface Treatment Experts"?
When we say we're surface treatment experts, we mean we have the ability to prepare the product AND finish and coat the parts. We take on a challenge and try something we've never done before. If we're successful, we develop capabilities for larger scales. Examples include plating zinc onto plastic (low-value metal on an exotic material), as well as fulfilling requests for innovative designs still in concept with Fortune 500 companies. We don't accept every job that comes to us. We choose where to play and how to win. Accordingly, we take on the very difficult, highly specialized jobs other metal finishers are unwilling and/or unable to do.
A Positive Culture Exhibited by a “Can-Do” Attitude
As the saying goes, “excellence is not a skill — it is an attitude.” At SPC, we have been able to foster a positive culture where every member of our team is committed to doing whatever it takes to provide the best solution for every customer. This relentless quest for excellence allows us to push through boundaries and overcome obstacles that many of our competitors find insurmountable, even if it means working evenings and weekends. We're constantly asking ourselves one critical question: Have we met our customers' needs, or have we exhausted our abilities to meet that need?
While we take pride in our ability to resolve our customers' most difficult challenges the vast majority of the time, situations do arise on occasion where we may not be able to provide the exact solution they require. Unlike other industrial metal finishing companies that may offer an alternative process or service that does not provide a suitable result, we work with our customers to find a way to produce an acceptable, achievable outcome. That's what really makes our team great — we won't give up until you are completely satisfied.
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Investment in Training and Resources Plays a Key Role in Maintaining Our Cultural Strength
How did we become one of the best metal finishing companies with a strong organizational culture? It starts with our significant investment in the members of our team. We spend a substantial amount of time training our employees so they have the knowledge and expertise to be the best in their particular field. But our training extends far beyond the development of technical skills. We also teach them how to work with maximum efficiency and how to develop the coping skills that are necessary to handle any difficult challenge that comes their way. We believe this plays a vital role in establishing and maintaining a solution-based culture.
Another key training focus area is the development of solid customer service skills. While the metal finishing business is highly technical in nature, it is truly a "people"� business at its core. By training our staff to have the attitude that the customer is always right, we're ensuring that every action we take is intended to serve your best interests.
SPC also consistently invests in the resources that are necessary to support our team and aid our ongoing pursuit of continuous improvement. Whether it's purchasing new equipment, upgrading our facilities or finding creative ways to be become an environmentally friendly metal finishing company, we're willing to do whatever is necessary to achieve our ultimate goal of total customer satisfaction.
We Plan to Maintain Our Customer-Oriented Culture Well Into the Future
At SPC, we will never lose sight of the importance of maintaining a strong, positive culture when it comes to serving our customers. We believe this will allow us to continue to be a leading metal finishing company in the years to come.
LEARN WHAT OUR MANY SATISFIED CUSTOMERS HAVE TO SAY ABOUT Us
"I would like to thank you for the help you have provided us in developing an electroless nickel plating technique on an unusual substrate. The sample platings you provided show that we should be able to reach our goals. I especially appreciate your willingness to take on an unusual job, with the uncertainties that that entails...We are looking forward to working with you in the future on our plating needs."
– Robert K.